XMsolutions

                    Faster experience insights.
                    Better business results.

                    XM Solutions are expert-built tools for accelerating customer experience, employee experience, and market research. PhD-configured solutions combine best practices, easy distribution, and standardized reporting and dashboards. Instead of endless tinkering, you get fast configurations, easy survey deployment, automated data analysis, and easy-to-read dashboards — all tailored to your business needs.

                    XM Solutions accelerate the experiences that are crucial to your business.

                    Get Started

                    Guided Programs

                    Guided programs turbocharge customer experience and employee experience programs with pre-configured surveys, expert-validated methods, and dashboards tailored to your industry or use case. More than a dozen XM Solutions guided programs help you slash your time to value. Guided programs available now include:

                    Browse Guided Programs

                    CUSTOMER EXPERIENCE

                    • Banking
                    • Retail Apparel
                    • Contact Center
                    • Hotels & Hospitality
                    • Telecommunications
                    • And more

                    EMPLOYEE EXPERIENCE

                    • Annual Engagement
                    • Lifecycle: Onboarding
                    • Lifecycle: Exit

                    Automated Projects

                    Now anyone can run powerful, ROI-driven research with XM Solutions. From pricing, to customer NPS, to brand awareness studies, guided projects deliver fast results with fully automated setup, streamlined distribution, and smart analysis tools for dozens of self-service research projects. Start uncovering insights with powerful experience data for every team.

                    Browse Automated Projects

                    CUSTOMER INSIGHTS

                    • Relationship NPS
                    • Customer Effort Score
                    • Customer Satisfaction
                    • And more

                    PRODUCT RESEARCH

                    • Concept Testing
                    • Pricing Studies
                    • Needs-based Analysis
                    • And more

                    MARKETING & BRAND AWARENESS

                    • Brand Awareness
                    • Digital Awareness Brand Lift
                    • Attitude and Usage
                    • And more

                    EMPLOYEE RESEARCH

                    • Benefits and Perks
                    • Training Feedback
                    • Manager Team Feedback
                    • And more

                    See XM Solutions in Action

                    With XM Solutions, you get:

                    Validated Content & Methodology

                    Expert questions, dashboards, and action plans come pre-built in XM Solutions. Designed by the world's top researchers and practitioners. Proven in the real world to deliver ROI for leading brands.

                    A Clear Path to Experience Excellence

                    No more guessing about where to start or the right next steps. XM Solutions guide you the whole way. From data collection to acting on insights, it’s impossible to get off track as you measure, prioritize, improve—and repeat.

                    Ease of Use and Flexibility

                    With XM Solutions, you’ll be up and running in minutes. Built with flexible technology that can adapt to your organization’s specific needs with drag-and-drop ease.

                    Continuous Improvement

                    Continual updates from a powerful peer network to ensure your program is always cutting edge. Proven methods shared with each update from experience management experts and industry leaders.

                    Discover your clear path
                    to experience excellence.

                    Get started

                    IMPORTANT INFORMATION

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